faq

Frequently asked questions

How do I request personal scented candles?


You can request your favorite scented candles by emailing us here we will get back to you with an answer or projected date it can be done.




How can I pay Off-Line?


Currently the only way to use Off-Line payments is by using ZELLE, which is a payment app built for direct funding and payout. Zelle is an easy way to send money directly between almost any U.S. bank accounts typically within minutes. With just an email address or mobile phone number, you can quickly, safely and easily send and receive money with more people, regardless of where they bank. (No Fees associated with this application) For more information visit https://www.zellepay.com/go/zelle If you plan to use Zellepay please make sure to use the off-line payment choice on check-out.




How can I get a refund for defective products upon arrival or production?


We here at Mesmerizing Aromas LLC understand that things can happen so if you receive a product that is defective and or broken on delievery do not hesitate to contact us on further instructions to get refunded and ship out the defective product back to us. (Please see Shipping and Returns for more details)




My product has not arrived, what should I do?


If you have not received your product by the said date on tracking please reach out to USPS directly to see if it could have been delievered to your assigned Postal Office or its delayed. Here you can track and manage your order: https://www.usps.com/manage/ Your Tracking number will be emailed to you once shipment has been processed




How long does it take to build out a Candle?


Candles are completed within 24 hours and allowed to cure for no less then 24 hours prior to shipping. This allows us to make sure your product has the right scent strenght and throw. Mesmerizing Aromas LLC stands by its product and will never sell a defective unit purposely.





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